Terms & Conditions
BSECARS
Detailed Website Terms, Policies, Disclaimers & Customer Notices
1. TERMS & CONDITIONS
Welcome to BSECARS, operated by Carneel Automotive India Pvt. Ltd. (“BSECARS”, “Company”, we,
us or our”). These Terms & Conditions govern your access to and use of the BSECARS website and
your interaction with our vehicle sales and related services.
1.1 Acceptance of Terms
By accessing or using the website, submitting an enquiry, requesting a quotation, communicating with our
representatives, making a booking, making a payment, or purchasing a vehicle through BSECARS, you
acknowledge that you have read, understood and agreed to these Terms & Conditions and the other
applicable policies published on the website.
1.2 Eligibility
You represent that you are legally capable of entering into a transaction and providing the information
required for the requested service. Where a transaction is made on behalf of a company, firm or other
organisation, the person submitting the information represents that they are authorised to do so.
1.3 Scope of Services
BSECARS is a multi-brand new car retail platform. Depending on the transaction, BSECARS may facilitate
vehicle sales, procurement, quotations, finance assistance, insurance facilitation, RTO coordination,
vehicle transportation, accessories and related automotive services.
1.4 Manufacturer / Dealer Relationship
The availability, allocation, specifications, warranty, invoicing and delivery of a vehicle may involve a
vehicle manufacturer, authorised dealer or other supplier. Where a third party is responsible for a particular
service, that service remains subject to the third party’s applicable terms and conditions.
1.5 Changes to Terms
BSECARS may revise these Terms & Conditions from time to time. The updated version will be published
on the website with an updated effective date. Continued use of the website after an update may constitute
acceptance of the revised terms to the extent permitted by applicable law.
1.6 No Oral Variation
Where a written quotation, booking document, invoice or written confirmation governs a specific
transaction, any variation should be documented through an authorised written communication from
BSECARS.
3. CANCELLATION & REFUND POLICY
3.1 Cancellation Request
A customer wishing to cancel a booking or transaction should submit a written request through an official
BSECARS communication channel. The request should contain sufficient transaction details to identify the
booking.
3.2 Processing
Cancellation shall be reviewed against the applicable quotation, booking form, transaction documents,
vehicle status, manufacturer/dealer terms, services already performed and applicable law.
3.3 Refund Eligibility
Where a refund is legally or contractually due, BSECARS will process the eligible amount after completion
of necessary verification and reconciliation.
3.4 Deductions
Where permitted by the applicable transaction terms and law, amounts may be adjusted for services
already provided, statutory or third-party charges, non-refundable charges expressly disclosed to the
customer, or other legitimate transaction costs.
3.5 Vehicle Already Allocated / Procured
Where a vehicle has been specifically allocated, procured, invoiced, registered, insured, transported or
otherwise committed for the customer, cancellation may be subject to transaction-specific terms and
applicable charges, subject to applicable law.
3.6 Refund Method
Refunds will ordinarily be made to the original payment source or an approved account after verification.
BSECARS may request supporting documents for payment-source verification.
3.7 Refund Timelines
Processing times can vary depending on banking channels, payment gateways, internal reconciliation,
documentation and third-party processing. The Company will make reasonable efforts to process eligible
refunds promptly.
3.8 No Automatic Refund from a Website Enquiry
A website enquiry or quotation request does not constitute a payment or booking and therefore does not
independently create a refund obligation.
4. PAYMENT POLICY
4.1 Official Payment Channels Only
All payments must be made only to the official bank account or authorised payment channel
communicated by BSECARS.
4.2 NO CASH BOOKINGS
BSECARS does not accept cash bookings. Customers should not hand cash to sales staff,
representatives, agents or other persons in connection with a vehicle booking.
4.3 NO UNAUTHORISED THIRD-PARTY PAYMENTS
Customers should not make payments to personal accounts, individual employees, brokers, agents or
other third-party accounts unless the payment has been specifically authorised in writing by BSECARS.
4.4 Payment Verification
A payment is treated as received only after the amount is successfully credited and verified in the
Company’s designated account. A screenshot, UTR number or payment instruction alone is not
confirmation of receipt.
4.5 Payment Source
BSECARS may request clarification or supporting documentation where a payment originates from an
account that does not correspond to the customer or transaction records.
4.6 Vehicle Procurement / Payment Clearance
Where the transaction requires payment clearance before procurement, dispatch or delivery, BSECARS
may proceed only after the required amount has been received and verified.
4.7 Payment Fraud
Customers should independently verify bank details through official BSECARS contact channels before
transferring funds. BSECARS is not responsible for losses caused by payments made to fraudulent,
impersonating or unauthorised accounts.
5. FINANCE DISCLAIMER
5.1 Finance Assistance
BSECARS may facilitate introductions or documentation coordination with banks and financial institutions.
Such assistance does not constitute a guarantee of loan approval.
5.2 Lender Decision
Loan sanction, loan amount, interest rate, tenure, processing fee, security requirements and disbursement
are determined solely by the concerned bank or financial institution.
5.3 Eligibility
- Credit history and credit score.
- Income and repayment capacity.
- Employment or business profile.
- Existing liabilities.
- Banking relationship.
- KYC and income documentation.
- Lender-specific underwriting criteria.
5.4 Customer Responsibility
The customer is responsible for submitting accurate information, responding to lender requests, completing
documentation and complying with the lender’s terms.
5.5 No Guarantee
BSECARS does not guarantee loan approval, a particular interest rate, loan-to-value ratio, processing time
or disbursement date.
5.6 Self-Finance / Customer-Arranged Finance
Where a customer arranges finance independently, the customer remains responsible for coordination,
sanction, documentation and disbursement. Vehicle delivery will remain subject to applicable payment and
transaction requirements.
6. WEBSITE DISCLAIMER
6.1 General Information
Website content is provided for general information and promotional purposes. Although BSECARS takes
reasonable steps to maintain accuracy, information may become outdated or may be subject to
manufacturer, government, supplier or market changes.
6.2 Vehicle Specifications
Specifications, features, dimensions, colours, accessories, safety equipment and technology may differ by
model year, variant, location and manufacturer configuration.
6.3 Images
Images may be representative and may show optional equipment, accessories or colours that are not
included in the quoted vehicle.
6.4 Availability
Website display does not guarantee that a vehicle is in physical stock or available for immediate delivery.
6.5 External Information
Where information is sourced from manufacturers, dealers, banks, insurers or other third parties,
BSECARS may rely on the information made available to it and cannot guarantee its independent
accuracy.
6.6 Errors and Corrections
BSECARS may correct typographical, pricing, technical or informational errors and may update website
content without prior notice.
7. VEHICLE DELIVERY POLICY
7.1 Delivery Preconditions
- Required vehicle payment has been received and cleared.
- Finance disbursement has been completed, where applicable.
- Insurance requirements have been completed.
- Required RTO documentation and charges have been completed.
- Customer KYC and transaction documents are complete.
- Vehicle is available and cleared for delivery.
- Any other transaction-specific conditions have been fulfilled.
7.2 Delivery Timelines
Delivery estimates are indicative unless a specific date has been expressly confirmed in writing. Delays
may arise from manufacturer dispatch, dealer allocation, transport, finance, insurance, RTO processing,
government systems, weather, logistics or other third-party circumstances.
7.3 Customer Availability
Customers should remain available or nominate an authorised representative for delivery formalities where
required.
7.4 Delivery Partner
Where a vehicle is transported through a third-party delivery or logistics partner, the service may be
subject to that provider’s operational conditions.
7.5 Delivery Documentation
The customer may be required to sign delivery notes, acceptance forms, invoices, acknowledgements and
other applicable documents.
8. INSURANCE DISCLAIMER
Insurance may be facilitated through an insurer, insurance intermediary or authorised partner.
8.1 Policy Control
The insurance policy issued by the insurer governs coverage, exclusions, deductibles, add-ons, IDV, claim
procedures and other policy terms.
8.2 Premium
Insurance premiums may change based on vehicle details, customer profile, insurer pricing, applicable
taxes, add-ons and other factors.
8.3 Claims
Insurance claim approval and settlement are determined by the insurer in accordance with the policy and
applicable claim procedures.
8.4 No Independent Guarantee
BSECARS does not guarantee acceptance, processing time or settlement of an insurance claim.
9. RTO & REGISTRATION POLICY
9.1 Registration
Registration is subject to applicable Motor Vehicles laws, rules, RTO procedures, statutory fees and
government systems.
9.2 Customer Documents
- Valid identity and address proof.
- PAN or other required tax identification.
- Insurance documentation.
- Invoice and vehicle documents.
- Business documents where applicable.
- Financing/hypothecation documents where applicable.
- Any additional documents required by the concerned RTO.
9.3 Registration Delays
RTO processing times are outside BSECARS’s sole control. Delays caused by government authorities,
system downtime, document deficiencies or statutory procedures may occur.
9.4 Choice Number
Any choice/fancy registration number is subject to government availability, applicable procedures,
bidding/fees and confirmation by the competent authority.
10. BOOKING & VEHICLE ALLOCATION POLICY
10.1 Booking Request
A booking request records the customer’s intention to purchase a vehicle. Final confirmation remains
subject to internal verification and applicable transaction requirements.
10.2 Vehicle Allocation
Vehicle allocation depends on available stock, manufacturer/dealer allocation, variant, colour, location and
other operational factors.
10.3 VIN / Chassis / Engine
VIN/chassis and engine details may be communicated when available and appropriately allocated. A
customer cannot assume a specific VIN or engine number merely from a booking.
10.4 Manufacturing Month
Specific manufacturing-month requirements must be communicated before allocation. Such requirements
remain subject to actual availability.
10.5 Change Requests
Requests to change model, variant, colour, billing name, registration details, finance details or other
transaction information may require written confirmation and may affect price, allocation or delivery
timelines.
10.6 Customer Verification
BSECARS may verify KYC, address, GST/business information and other details before clearing or
processing a booking.
11. VEHICLE PRICE & QUOTATION POLICY
11.1 Price Components
Depending on the transaction, the final amount may include ex-showroom price, registration/RTO charges,
insurance, handling or logistics charges where lawful and disclosed, accessories, extended warranty,
statutory charges, taxes and other agreed items.
11.2 Manufacturer Price Changes
Manufacturer price revisions occurring before invoicing or delivery may affect the applicable vehicle price,
subject to the terms of the applicable quotation and transaction.
11.3 Quotation Validity
Every quotation should be read together with its stated validity period. An expired quotation does not
automatically remain valid.
11.4 Offers
Discounts, exchange bonuses, insurance benefits, accessories and promotional offers are subject to
eligibility, stock, validity and written confirmation.
11.5 No Unauthorised Commitments
Only benefits expressly confirmed through an authorised quotation or written communication from
BSECARS shall be treated as part of the transaction.
12. VEHICLE INSPECTION, ACCEPTANCE & HANDOVER
12.1 Pre-Delivery Inspection
Where applicable, BSECARS or the supplying channel may perform a pre-delivery inspection or quality
check in accordance with the applicable process.
12.2 Customer Inspection
Customers are encouraged to inspect the vehicle, documents, accessories and visible condition at delivery
and raise any immediate concern before signing the final handover acknowledgement.
12.3 Delivery Acceptance
Signing the delivery acknowledgement confirms that the vehicle and documents have been handed over,
subject to the rights and remedies available under applicable law and manufacturer warranty.
12.4 Post-Delivery Matters
Manufacturing defects, warranty issues and technical complaints should be addressed through the
manufacturer’s authorised service and warranty process, as applicable.
13. MANUFACTURER WARRANTY & AFTER-SALES DISCLAIMER
13.1 Manufacturer Warranty
New vehicle warranty is generally provided by the respective manufacturer and is governed by its warranty
booklet, policy and exclusions.
13.2 Warranty Claims
Warranty claims are subject to inspection, manufacturer policies, maintenance requirements and
applicable warranty terms.
13.3 Service
Routine servicing, maintenance and repairs should be performed in accordance with the manufacturer’s
recommended schedule.
13.4 Third-Party Accessories
Third-party accessories may have separate warranty terms and may be subject to manufacturer
compatibility or warranty conditions.
14. EXCHANGE / TRADE-IN POLICY
14.1 Indicative Valuation
Any initial exchange valuation is indicative unless finally confirmed following physical inspection and
document verification.
14.2 Factors
- Vehicle make, model and variant.
- Age and mileage.
- Physical condition.
- Accident or repair history.
- Ownership history.
- Insurance status.
- Loan/hypothecation status.
- Market demand and prevailing valuation.
14.3 Documents
The customer must disclose accurate ownership, loan, insurance, accident and registration information.
14.4 Final Valuation
Final exchange value may change if the vehicle condition, documents or disclosed information differs from
the information used for the initial valuation.
15. ACCESSORIES POLICY
Accessories are optional unless expressly included in the applicable quotation or invoice.
15.1 Pricing
Accessory pricing may vary by brand, supplier, installation and availability.
15.2 Installation
Installation should be performed by an appropriate authorised or qualified provider where required.
15.3 Warranty
Accessories may carry separate supplier/manufacturer warranty terms.
15.4 No Unauthorised Commitment
Sales representatives or other personnel may not promise accessories or benefits that are not included in
an authorised written quotation.
16. CUSTOMER COMMUNICATION & CONSENT
16.1 Transactional Communication
BSECARS may contact customers through phone, SMS, WhatsApp, email or other reasonable channels
regarding enquiries, quotations, bookings, payments, finance, insurance, RTO, delivery and customer
support.
16.2 Promotional Communication
Where permitted, BSECARS may send promotional information. Customers may request cessation of
promotional communications, subject to applicable legal and operational requirements.
16.3 Recording / Documentation
For quality, security, compliance and dispute-resolution purposes, certain communications may be
documented or recorded where permitted by applicable law and policy.
17. WEBSITE USE & PROHIBITED ACTIVITIES
Users agree to use the website only for lawful purposes.
- Do not impersonate another person or entity.
- Do not submit false, fraudulent or misleading information.
- Do not attempt to gain unauthorised access to website systems.
- Do not introduce malware, viruses or harmful code.
- Do not scrape, reproduce or commercially exploit website content without permission.
- Do not use the website to facilitate unlawful transactions.
- Do not interfere with website security, availability or operation.
17.1 Suspension
BSECARS may restrict or suspend access where it reasonably believes the website is being misused,
compromised or used for unlawful activity.
18. INTELLECTUAL PROPERTY NOTICE
The BSECARS name, logo, website design, original text, graphics, photographs, videos, marketing content
and other proprietary materials are owned by, licensed to or lawfully used by BSECARS or the relevant
rights holder.
Unauthorised copying, distribution, reproduction, modification or commercial exploitation is prohibited.
Manufacturer names, logos, trademarks, model names and related intellectual property remain the
property of their respective owners. Reference to a manufacturer or model does not imply ownership or
endorsement unless expressly stated.
19. THIRD-PARTY SERVICES & LINKS
BSECARS may use or facilitate services from banks, NBFCs, insurers, manufacturers, dealers,
transporters, payment providers, technology providers, RTO service providers and other third parties.
Third-party services are subject to the respective provider’s terms, eligibility criteria, availability and
policies.
The website may include links to third-party websites. BSECARS is not responsible for third-party website
content, privacy practices, availability or terms.
20. FORCE MAJEURE
BSECARS shall not be responsible for delay or failure caused by circumstances beyond its reasonable
control, including natural disasters, floods, fire, accidents, strikes, transportation disruption, supply-chain
disruption, government action, regulatory changes, war, civil disturbance, epidemic/pandemic events,
cyber incidents, system failures, manufacturer disruption, bank outages or other similar events.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, BSECARS shall not be responsible for indirect,
incidental or consequential loss arising from third-party delays, manufacturer decisions, lender decisions,
insurer decisions, RTO processes, transportation delays, website downtime or circumstances outside the
Company’s reasonable control.
Nothing in this document is intended to exclude or restrict any consumer right, statutory remedy or liability
that cannot lawfully be excluded or restricted.
22. GRIEVANCE REDRESSAL & CUSTOMER SUPPORT
22.1 Contact Details
Company
Carneel Automotive India Pvt. Ltd.
Brand
BSECARS
Registered Office
Pune
Customer Support
8007358007
Email
info@carneel.com
Website
www.bsecars.com
Business Hours
10.00 AM to 7.00 PM
22.2 Complaint Submission
Customers should provide their name, booking/transaction reference (if applicable), contact details, issue
description, supporting documents and the resolution requested.
22.3 Escalation
Where an issue is not resolved through the initial customer support channel, the customer may request
escalation through the Company’s designated grievance contact.
23. GOVERNING LAW & JURISDICTION
These policies and terms shall be governed by the applicable laws of India.
Subject to applicable consumer protection laws and statutory remedies, disputes shall be submitted to
competent courts or authorities having jurisdiction in Maharashtra, as applicable.
Nothing in these terms is intended to deprive a consumer of any mandatory statutory forum, right or
remedy available under applicable law.
24. IMPORTANT PAYMENT & FRAUD PREVENTION NOTICE
CUSTOMER ALERT
- BSECARS DOES NOT ACCEPT CASH BOOKINGS.
- Make payments only to the official BSECARS / Carneel Automotive India Pvt. Ltd. bank account or
authorised payment channel.
- Do not transfer money to a salesperson, employee, broker, agent or individual account without official
written verification.
- Always verify bank details through the official BSECARS contact channel before making a large
payment.
- A payment screenshot is not proof that funds have been received. Payment is confirmed only after
bank credit and internal verification.
- BSECARS will not treat an unauthorised payment to a third party as a valid booking payment unless
the Company expressly confirms otherwise in writing.
- Do not rely solely on WhatsApp messages, social media accounts or unofficial links for bank details.
25. CUSTOMER ACKNOWLEDGEMENT
By using the BSECARS website, submitting an enquiry, requesting a quotation, making a booking, making
a payment or purchasing a vehicle, the customer acknowledges that they have had an opportunity to read
the applicable policies and agree to be bound by the terms applicable to the transaction, subject to rights
and remedies available under applicable law.
The customer understands that vehicle availability, pricing, finance, insurance, registration and delivery
may depend on manufacturers, authorised dealers, banks, insurers, government authorities and other third
parties.
The customer further confirms that information and documents supplied to BSECARS are accurate and
genuine to the best of the customer’s knowledge.
26. WEBSITE FOOTER / QUICK LEGAL LINKS
The following links are recommended for the website footer:
- Terms & Conditions
- Cancellation & Refund Policy
- Payment Policy
- Finance Disclaimer
- Website Disclaimer
- Vehicle Delivery Policy
- Insurance Disclaimer
- RTO & Registration Policy
- Contact Us
- Grievance / Customer Support
Recommended Footer Notice
BSECARS is operated by Carneel Automotive India Pvt. Ltd. Vehicle prices, specifications, availability,
offers, finance, insurance, registration and delivery are subject to applicable terms and conditions. Images
are for representation purposes. Please refer to the final quotation/invoice and applicable
manufacturer/service-provider documents for transaction-specific details.
Detailed Website Terms, Policies, Disclaimers & Customer Notices
1. TERMS & CONDITIONS
Welcome to BSECARS, operated by Carneel Automotive India Pvt. Ltd. (“BSECARS”, “Company”, we,
us or our”). These Terms & Conditions govern your access to and use of the BSECARS website and
your interaction with our vehicle sales and related services.
1.1 Acceptance of Terms
By accessing or using the website, submitting an enquiry, requesting a quotation, communicating with our
representatives, making a booking, making a payment, or purchasing a vehicle through BSECARS, you
acknowledge that you have read, understood and agreed to these Terms & Conditions and the other
applicable policies published on the website.
1.2 Eligibility
You represent that you are legally capable of entering into a transaction and providing the information
required for the requested service. Where a transaction is made on behalf of a company, firm or other
organisation, the person submitting the information represents that they are authorised to do so.
1.3 Scope of Services
BSECARS is a multi-brand new car retail platform. Depending on the transaction, BSECARS may facilitate
vehicle sales, procurement, quotations, finance assistance, insurance facilitation, RTO coordination,
vehicle transportation, accessories and related automotive services.
1.4 Manufacturer / Dealer Relationship
The availability, allocation, specifications, warranty, invoicing and delivery of a vehicle may involve a
vehicle manufacturer, authorised dealer or other supplier. Where a third party is responsible for a particular
service, that service remains subject to the third party’s applicable terms and conditions.
1.5 Changes to Terms
BSECARS may revise these Terms & Conditions from time to time. The updated version will be published
on the website with an updated effective date. Continued use of the website after an update may constitute
acceptance of the revised terms to the extent permitted by applicable law.
1.6 No Oral Variation
Where a written quotation, booking document, invoice or written confirmation governs a specific
transaction, any variation should be documented through an authorised written communication from
BSECARS.
3. CANCELLATION & REFUND POLICY
3.1 Cancellation Request
A customer wishing to cancel a booking or transaction should submit a written request through an official
BSECARS communication channel. The request should contain sufficient transaction details to identify the
booking.
3.2 Processing
Cancellation shall be reviewed against the applicable quotation, booking form, transaction documents,
vehicle status, manufacturer/dealer terms, services already performed and applicable law.
3.3 Refund Eligibility
Where a refund is legally or contractually due, BSECARS will process the eligible amount after completion
of necessary verification and reconciliation.
3.4 Deductions
Where permitted by the applicable transaction terms and law, amounts may be adjusted for services
already provided, statutory or third-party charges, non-refundable charges expressly disclosed to the
customer, or other legitimate transaction costs.
3.5 Vehicle Already Allocated / Procured
Where a vehicle has been specifically allocated, procured, invoiced, registered, insured, transported or
otherwise committed for the customer, cancellation may be subject to transaction-specific terms and
applicable charges, subject to applicable law.
3.6 Refund Method
Refunds will ordinarily be made to the original payment source or an approved account after verification.
BSECARS may request supporting documents for payment-source verification.
3.7 Refund Timelines
Processing times can vary depending on banking channels, payment gateways, internal reconciliation,
documentation and third-party processing. The Company will make reasonable efforts to process eligible
refunds promptly.
3.8 No Automatic Refund from a Website Enquiry
A website enquiry or quotation request does not constitute a payment or booking and therefore does not
independently create a refund obligation.
4. PAYMENT POLICY
4.1 Official Payment Channels Only
All payments must be made only to the official bank account or authorised payment channel
communicated by BSECARS.
4.2 NO CASH BOOKINGS
BSECARS does not accept cash bookings. Customers should not hand cash to sales staff,
representatives, agents or other persons in connection with a vehicle booking.
4.3 NO UNAUTHORISED THIRD-PARTY PAYMENTS
Customers should not make payments to personal accounts, individual employees, brokers, agents or
other third-party accounts unless the payment has been specifically authorised in writing by BSECARS.
4.4 Payment Verification
A payment is treated as received only after the amount is successfully credited and verified in the
Company’s designated account. A screenshot, UTR number or payment instruction alone is not
confirmation of receipt.
4.5 Payment Source
BSECARS may request clarification or supporting documentation where a payment originates from an
account that does not correspond to the customer or transaction records.
4.6 Vehicle Procurement / Payment Clearance
Where the transaction requires payment clearance before procurement, dispatch or delivery, BSECARS
may proceed only after the required amount has been received and verified.
4.7 Payment Fraud
Customers should independently verify bank details through official BSECARS contact channels before
transferring funds. BSECARS is not responsible for losses caused by payments made to fraudulent,
impersonating or unauthorised accounts.
5. FINANCE DISCLAIMER
5.1 Finance Assistance
BSECARS may facilitate introductions or documentation coordination with banks and financial institutions.
Such assistance does not constitute a guarantee of loan approval.
5.2 Lender Decision
Loan sanction, loan amount, interest rate, tenure, processing fee, security requirements and disbursement
are determined solely by the concerned bank or financial institution.
5.3 Eligibility
- Credit history and credit score.
- Income and repayment capacity.
- Employment or business profile.
- Existing liabilities.
- Banking relationship.
- KYC and income documentation.
- Lender-specific underwriting criteria.
5.4 Customer Responsibility
The customer is responsible for submitting accurate information, responding to lender requests, completing
documentation and complying with the lender’s terms.
5.5 No Guarantee
BSECARS does not guarantee loan approval, a particular interest rate, loan-to-value ratio, processing time
or disbursement date.
5.6 Self-Finance / Customer-Arranged Finance
Where a customer arranges finance independently, the customer remains responsible for coordination,
sanction, documentation and disbursement. Vehicle delivery will remain subject to applicable payment and
transaction requirements.
6. WEBSITE DISCLAIMER
6.1 General Information
Website content is provided for general information and promotional purposes. Although BSECARS takes
reasonable steps to maintain accuracy, information may become outdated or may be subject to
manufacturer, government, supplier or market changes.
6.2 Vehicle Specifications
Specifications, features, dimensions, colours, accessories, safety equipment and technology may differ by
model year, variant, location and manufacturer configuration.
6.3 Images
Images may be representative and may show optional equipment, accessories or colours that are not
included in the quoted vehicle.
6.4 Availability
Website display does not guarantee that a vehicle is in physical stock or available for immediate delivery.
6.5 External Information
Where information is sourced from manufacturers, dealers, banks, insurers or other third parties,
BSECARS may rely on the information made available to it and cannot guarantee its independent
accuracy.
6.6 Errors and Corrections
BSECARS may correct typographical, pricing, technical or informational errors and may update website
content without prior notice.
7. VEHICLE DELIVERY POLICY
7.1 Delivery Preconditions
- Required vehicle payment has been received and cleared.
- Finance disbursement has been completed, where applicable.
- Insurance requirements have been completed.
- Required RTO documentation and charges have been completed.
- Customer KYC and transaction documents are complete.
- Vehicle is available and cleared for delivery.
- Any other transaction-specific conditions have been fulfilled.
7.2 Delivery Timelines
Delivery estimates are indicative unless a specific date has been expressly confirmed in writing. Delays
may arise from manufacturer dispatch, dealer allocation, transport, finance, insurance, RTO processing,
government systems, weather, logistics or other third-party circumstances.
7.3 Customer Availability
Customers should remain available or nominate an authorised representative for delivery formalities where
required.
7.4 Delivery Partner
Where a vehicle is transported through a third-party delivery or logistics partner, the service may be
subject to that provider’s operational conditions.
7.5 Delivery Documentation
The customer may be required to sign delivery notes, acceptance forms, invoices, acknowledgements and
other applicable documents.
8. INSURANCE DISCLAIMER
Insurance may be facilitated through an insurer, insurance intermediary or authorised partner.
8.1 Policy Control
The insurance policy issued by the insurer governs coverage, exclusions, deductibles, add-ons, IDV, claim
procedures and other policy terms.
8.2 Premium
Insurance premiums may change based on vehicle details, customer profile, insurer pricing, applicable
taxes, add-ons and other factors.
8.3 Claims
Insurance claim approval and settlement are determined by the insurer in accordance with the policy and
applicable claim procedures.
8.4 No Independent Guarantee
BSECARS does not guarantee acceptance, processing time or settlement of an insurance claim.
9. RTO & REGISTRATION POLICY
9.1 Registration
Registration is subject to applicable Motor Vehicles laws, rules, RTO procedures, statutory fees and
government systems.
9.2 Customer Documents
- Valid identity and address proof.
- PAN or other required tax identification.
- Insurance documentation.
- Invoice and vehicle documents.
- Business documents where applicable.
- Financing/hypothecation documents where applicable.
- Any additional documents required by the concerned RTO.
9.3 Registration Delays
RTO processing times are outside BSECARS’s sole control. Delays caused by government authorities,
system downtime, document deficiencies or statutory procedures may occur.
9.4 Choice Number
Any choice/fancy registration number is subject to government availability, applicable procedures,
bidding/fees and confirmation by the competent authority.
10. BOOKING & VEHICLE ALLOCATION POLICY
10.1 Booking Request
A booking request records the customer’s intention to purchase a vehicle. Final confirmation remains
subject to internal verification and applicable transaction requirements.
10.2 Vehicle Allocation
Vehicle allocation depends on available stock, manufacturer/dealer allocation, variant, colour, location and
other operational factors.
10.3 VIN / Chassis / Engine
VIN/chassis and engine details may be communicated when available and appropriately allocated. A
customer cannot assume a specific VIN or engine number merely from a booking.
10.4 Manufacturing Month
Specific manufacturing-month requirements must be communicated before allocation. Such requirements
remain subject to actual availability.
10.5 Change Requests
Requests to change model, variant, colour, billing name, registration details, finance details or other
transaction information may require written confirmation and may affect price, allocation or delivery
timelines.
10.6 Customer Verification
BSECARS may verify KYC, address, GST/business information and other details before clearing or
processing a booking.
11. VEHICLE PRICE & QUOTATION POLICY
11.1 Price Components
Depending on the transaction, the final amount may include ex-showroom price, registration/RTO charges,
insurance, handling or logistics charges where lawful and disclosed, accessories, extended warranty,
statutory charges, taxes and other agreed items.
11.2 Manufacturer Price Changes
Manufacturer price revisions occurring before invoicing or delivery may affect the applicable vehicle price,
subject to the terms of the applicable quotation and transaction.
11.3 Quotation Validity
Every quotation should be read together with its stated validity period. An expired quotation does not
automatically remain valid.
11.4 Offers
Discounts, exchange bonuses, insurance benefits, accessories and promotional offers are subject to
eligibility, stock, validity and written confirmation.
11.5 No Unauthorised Commitments
Only benefits expressly confirmed through an authorised quotation or written communication from
BSECARS shall be treated as part of the transaction.
12. VEHICLE INSPECTION, ACCEPTANCE & HANDOVER
12.1 Pre-Delivery Inspection
Where applicable, BSECARS or the supplying channel may perform a pre-delivery inspection or quality
check in accordance with the applicable process.
12.2 Customer Inspection
Customers are encouraged to inspect the vehicle, documents, accessories and visible condition at delivery
and raise any immediate concern before signing the final handover acknowledgement.
12.3 Delivery Acceptance
Signing the delivery acknowledgement confirms that the vehicle and documents have been handed over,
subject to the rights and remedies available under applicable law and manufacturer warranty.
12.4 Post-Delivery Matters
Manufacturing defects, warranty issues and technical complaints should be addressed through the
manufacturer’s authorised service and warranty process, as applicable.
13. MANUFACTURER WARRANTY & AFTER-SALES DISCLAIMER
13.1 Manufacturer Warranty
New vehicle warranty is generally provided by the respective manufacturer and is governed by its warranty
booklet, policy and exclusions.
13.2 Warranty Claims
Warranty claims are subject to inspection, manufacturer policies, maintenance requirements and
applicable warranty terms.
13.3 Service
Routine servicing, maintenance and repairs should be performed in accordance with the manufacturer’s
recommended schedule.
13.4 Third-Party Accessories
Third-party accessories may have separate warranty terms and may be subject to manufacturer
compatibility or warranty conditions.
14. EXCHANGE / TRADE-IN POLICY
14.1 Indicative Valuation
Any initial exchange valuation is indicative unless finally confirmed following physical inspection and
document verification.
14.2 Factors
- Vehicle make, model and variant.
- Age and mileage.
- Physical condition.
- Accident or repair history.
- Ownership history.
- Insurance status.
- Loan/hypothecation status.
- Market demand and prevailing valuation.
14.3 Documents
The customer must disclose accurate ownership, loan, insurance, accident and registration information.
14.4 Final Valuation
Final exchange value may change if the vehicle condition, documents or disclosed information differs from
the information used for the initial valuation.
15. ACCESSORIES POLICY
Accessories are optional unless expressly included in the applicable quotation or invoice.
15.1 Pricing
Accessory pricing may vary by brand, supplier, installation and availability.
15.2 Installation
Installation should be performed by an appropriate authorised or qualified provider where required.
15.3 Warranty
Accessories may carry separate supplier/manufacturer warranty terms.
15.4 No Unauthorised Commitment
Sales representatives or other personnel may not promise accessories or benefits that are not included in
an authorised written quotation.
16. CUSTOMER COMMUNICATION & CONSENT
16.1 Transactional Communication
BSECARS may contact customers through phone, SMS, WhatsApp, email or other reasonable channels
regarding enquiries, quotations, bookings, payments, finance, insurance, RTO, delivery and customer
support.
16.2 Promotional Communication
Where permitted, BSECARS may send promotional information. Customers may request cessation of
promotional communications, subject to applicable legal and operational requirements.
16.3 Recording / Documentation
For quality, security, compliance and dispute-resolution purposes, certain communications may be
documented or recorded where permitted by applicable law and policy.
17. WEBSITE USE & PROHIBITED ACTIVITIES
Users agree to use the website only for lawful purposes.
- Do not impersonate another person or entity.
- Do not submit false, fraudulent or misleading information.
- Do not attempt to gain unauthorised access to website systems.
- Do not introduce malware, viruses or harmful code.
- Do not scrape, reproduce or commercially exploit website content without permission.
- Do not use the website to facilitate unlawful transactions.
- Do not interfere with website security, availability or operation.
17.1 Suspension
BSECARS may restrict or suspend access where it reasonably believes the website is being misused,
compromised or used for unlawful activity.
18. INTELLECTUAL PROPERTY NOTICE
The BSECARS name, logo, website design, original text, graphics, photographs, videos, marketing content
and other proprietary materials are owned by, licensed to or lawfully used by BSECARS or the relevant
rights holder.
Unauthorised copying, distribution, reproduction, modification or commercial exploitation is prohibited.
Manufacturer names, logos, trademarks, model names and related intellectual property remain the
property of their respective owners. Reference to a manufacturer or model does not imply ownership or
endorsement unless expressly stated.
19. THIRD-PARTY SERVICES & LINKS
BSECARS may use or facilitate services from banks, NBFCs, insurers, manufacturers, dealers,
transporters, payment providers, technology providers, RTO service providers and other third parties.
Third-party services are subject to the respective provider’s terms, eligibility criteria, availability and
policies.
The website may include links to third-party websites. BSECARS is not responsible for third-party website
content, privacy practices, availability or terms.
20. FORCE MAJEURE
BSECARS shall not be responsible for delay or failure caused by circumstances beyond its reasonable
control, including natural disasters, floods, fire, accidents, strikes, transportation disruption, supply-chain
disruption, government action, regulatory changes, war, civil disturbance, epidemic/pandemic events,
cyber incidents, system failures, manufacturer disruption, bank outages or other similar events.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, BSECARS shall not be responsible for indirect,
incidental or consequential loss arising from third-party delays, manufacturer decisions, lender decisions,
insurer decisions, RTO processes, transportation delays, website downtime or circumstances outside the
Company’s reasonable control.
Nothing in this document is intended to exclude or restrict any consumer right, statutory remedy or liability
that cannot lawfully be excluded or restricted.
22. GRIEVANCE REDRESSAL & CUSTOMER SUPPORT
22.1 Contact Details
Company
Carneel Automotive India Pvt. Ltd.
Brand
BSECARS
Registered Office
Pune
Customer Support
8007358007
info@carneel.com
Website
www.bsecars.com
Business Hours
10.00 AM to 7.00 PM
22.2 Complaint Submission
Customers should provide their name, booking/transaction reference (if applicable), contact details, issue
description, supporting documents and the resolution requested.
22.3 Escalation
Where an issue is not resolved through the initial customer support channel, the customer may request
escalation through the Company’s designated grievance contact.
23. GOVERNING LAW & JURISDICTION
These policies and terms shall be governed by the applicable laws of India.
Subject to applicable consumer protection laws and statutory remedies, disputes shall be submitted to
competent courts or authorities having jurisdiction in Maharashtra, as applicable.
Nothing in these terms is intended to deprive a consumer of any mandatory statutory forum, right or
remedy available under applicable law.
24. IMPORTANT PAYMENT & FRAUD PREVENTION NOTICE
CUSTOMER ALERT
- BSECARS DOES NOT ACCEPT CASH BOOKINGS.
- Make payments only to the official BSECARS / Carneel Automotive India Pvt. Ltd. bank account or
authorised payment channel.
- Do not transfer money to a salesperson, employee, broker, agent or individual account without official
written verification.
- Always verify bank details through the official BSECARS contact channel before making a large
payment.
- A payment screenshot is not proof that funds have been received. Payment is confirmed only after
bank credit and internal verification.
- BSECARS will not treat an unauthorised payment to a third party as a valid booking payment unless
the Company expressly confirms otherwise in writing.
- Do not rely solely on WhatsApp messages, social media accounts or unofficial links for bank details.
25. CUSTOMER ACKNOWLEDGEMENT
By using the BSECARS website, submitting an enquiry, requesting a quotation, making a booking, making
a payment or purchasing a vehicle, the customer acknowledges that they have had an opportunity to read
the applicable policies and agree to be bound by the terms applicable to the transaction, subject to rights
and remedies available under applicable law.
The customer understands that vehicle availability, pricing, finance, insurance, registration and delivery
may depend on manufacturers, authorised dealers, banks, insurers, government authorities and other third
parties.
The customer further confirms that information and documents supplied to BSECARS are accurate and
genuine to the best of the customer’s knowledge.
26. WEBSITE FOOTER / QUICK LEGAL LINKS
The following links are recommended for the website footer:
- Terms & Conditions
- Cancellation & Refund Policy
- Payment Policy
- Finance Disclaimer
- Website Disclaimer
- Vehicle Delivery Policy
- Insurance Disclaimer
- RTO & Registration Policy
- Contact Us
- Grievance / Customer Support
Recommended Footer Notice
BSECARS is operated by Carneel Automotive India Pvt. Ltd. Vehicle prices, specifications, availability,
offers, finance, insurance, registration and delivery are subject to applicable terms and conditions. Images
are for representation purposes. Please refer to the final quotation/invoice and applicable
manufacturer/service-provider documents for transaction-specific details.